At Flower Delivery Yiewsley, we pride ourselves on being your trusted local florist serving both households and businesses throughout the Yiewsley area. We understand the importance of delivering vibrant, long-lasting flowers every time, which is why we offer a robust Fresh Flowers Guarantee with every order placed.
We always strive to ensure your arrangements arrive in perfect condition. However, if your flowers are damaged upon arrival, please notify us within 24 hours of receipt. We ask that you provide a photograph of the damaged flowers and packaging to help us swiftly resolve the issue. Once we have received your report and images, we can move forward with replacement or refund options, as you prefer.
As a dedicated Yiewsley florist, we guarantee the freshness of all flower products on delivery. Our arrangements are crafted on the day of dispatch and should remain fresh and vibrant for a minimum of 5 days from the delivery date when cared for as instructed. If your flowers fade or deteriorate significantly within this freshness window, and you’ve followed the care guidelines provided, please get in touch with us. We will gladly review your case for a suitable resolution, which may involve a replacement bouquet or partial/full refund depending on the situation.
Your satisfaction is our top priority. If your bouquet does not meet our Fresh Flowers Guarantee due to damage or premature wilting, we offer the following options:
We aim to handle all refund and replacement requests within 2 working days after your case is validated.
Your feedback helps us improve our services. If you have any concerns about your delivery or experience with Flower Delivery Yiewsley, we encourage you to get in touch. To make a complaint, contact our support team with your order number, delivery details, and a description of your issue. Please include photos if the complaint relates to the condition of your flowers. Our customer care team will acknowledge your complaint within one working day and aim to provide a full response within three working days.
If further investigation is needed, we will keep you updated on the progress and strive to resolve all issues as quickly and fairly as possible.
We are proud to be a locally trusted florist, supporting the floral needs of both homes and businesses in Yiewsley and the surrounding areas. Our policies reflect our commitment to customer satisfaction and our passion for delivering flowers that delight on every occasion. Thank you for choosing Flower Delivery Yiewsley for your important moments and everyday celebrations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
