Welcome to our Terms and Conditions for Flower Delivery Yiewsley. These terms set out the conditions for using our online flower delivery service. By placing an order with us, you agree to be bound by the terms detailed below. Please read them carefully before ordering. These terms apply to all customers in Yiewsley and surrounding areas who use our online flower delivery service.
We offer a convenient online flower delivery service in Yiewsley and neighbouring areas. Our service provides a wide selection of flowers, bouquets, and arrangements for delivery direct to your chosen address. By purchasing from us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
To place an order with Flower Delivery Yiewsley, please follow the instructions on our website. You will need to select the desired flower arrangement and provide recipient and delivery details. Prior to order confirmation, you will have an opportunity to review and amend your order details, including flowers, address, delivery date, and any personal messages.
Once you have submitted your order, you will receive an order acknowledgement by email or message confirming receipt of your order. This acknowledgement does not constitute acceptance of your order. Acceptance and completion of the contract will take place upon dispatch of your order and a dispatch confirmation will be sent to you.
In rare circumstances, if a specific flower or product is unavailable, we reserve the right to substitute with a flower or product of equal or greater value and similar style, ensuring that your recipient receives a comparable arrangement. We will endeavour to notify you of any significant substitutions.
Payment for orders must be made in full at the time of ordering. We accept major credit and debit cards, as well as other payment methods as specified during the checkout process. All prices on our website are listed in British Pounds Sterling (£) and include applicable VAT unless otherwise stated.
Once payment is received and your order is accepted, you will receive a confirmation email. If your payment method is declined or there are any issues with processing your payment, we are unable to process your order. We take all reasonable care to ensure our website is secure and all payment information is encrypted in accordance with industry standards.
Should any discrepancies arise with the payment or transaction, please contact us immediately for assistance. We reserve the right to cancel your order if payment is not received in full or if fraudulent activity is suspected.
We provide flower delivery services to addresses in Yiewsley and adjacent areas. During checkout, you will be asked to provide the recipient's delivery address and contact details. Please ensure that all delivery information is accurate and complete as errors can lead to failed or delayed deliveries.
We make every effort to deliver your flowers on your selected delivery date but cannot guarantee precise delivery times. Deliveries are typically made between standard business hours, although peak periods or adverse conditions may affect timings. If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, at a safe location, or attempt redelivery at our discretion.
All risk in the products passes to you upon delivery. Please inspect the flowers immediately upon arrival. Any issues with the order should be reported to us promptly, ideally within 24 hours of receipt. This enables us to address any concerns as quickly as possible.
If you wish to cancel your flower delivery order, please notify us as soon as possible. Orders can be cancelled with a full refund if notice is received at least 24 hours before the scheduled delivery date. To request a cancellation, use the contact details provided in your order confirmation.
Cancellations made less than 24 hours before delivery may not be eligible for a full refund, especially if preparation or dispatch of your order has already commenced. Due to the perishable nature of flowers, once an order has been dispatched, it cannot be cancelled or refunded unless the flowers are faulty or you are otherwise entitled to a refund under UK consumer law.
In the unlikely event that we are unable to fulfill your order due to circumstances beyond our control (such as stock shortages or severe weather), we will notify you as soon as possible and offer a full refund or alternative options where available.
We are committed to ensuring you are satisfied with your flower delivery in Yiewsley. As flowers are perishable goods, returns are generally not accepted once delivered. However, if you are displeased with the quality of your flowers, or if they are damaged or incorrect upon arrival, please contact us within 24 hours of delivery with your order number and photos of the flowers, where possible.
We will assess each case individually and, where appropriate, offer a replacement, partial refund, or full refund. Refunds will be processed to the original payment method and may take up to 7 working days to appear, depending on your payment provider.
When placing an order, you are responsible for providing accurate delivery details, messages, and payment information. Please double-check all information before confirming your order. If you provide incorrect or incomplete information and the delivery cannot be made, we cannot offer a refund in these circumstances.
Flowers are perishable and should be cared for promptly upon arrival. It is your or your recipient’s responsibility to follow any care instructions provided to maximise the lifespan and appearance of your flowers.
Our liability to you in relation to any order will not exceed the total price you have paid for the relevant product. We will not be responsible for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services, except where required by law.
Nothing in these terms excludes our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or attempt to exclude our liability.
We are not liable for failed deliveries due to incorrect address information, absence of recipient, acts of third parties, or force majeure (including extreme weather, strikes, or transport disruptions). Where possible, we will always work with you to rearrange delivery or resolve issues arising from failed deliveries in Yiewsley and surrounding areas.
All content on our website, including images, text, and graphics, are the intellectual property of Flower Delivery Yiewsley or our licensors. You may not reproduce, distribute, or use any content for commercial purposes without prior permission.
We take your privacy seriously and comply with all relevant UK data protection laws. Your personal details will be processed only in accordance with our privacy policy, which outlines how your information is collected, stored, and used in relation to your flower order and delivery in Yiewsley. By placing an order, you consent to such processing and warrant that all data provided by you is accurate.
We reserve the right to amend or update these Terms and Conditions at any time without prior notice. The latest version of our terms will be posted on our website, and it is your responsibility to review them before placing an order. By continuing to use our service, you agree to be bound by the updated terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms, the website, or flower delivery in Yiewsley will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms and Conditions is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure by us to enforce any right or provision of these terms does not constitute a waiver of such rights or provisions. These terms govern the agreement between you and us regarding your use of our flower delivery service in Yiewsley and its vicinity, superseding any prior agreements.
If you have questions, requests, or complaints relating to your order or these Terms and Conditions, please refer to our customer support section on our website. Our team is dedicated to ensuring your satisfaction and will respond promptly to any enquiry regarding your flower delivery in Yiewsley or surrounding areas.
Note: These Terms & Conditions apply to all customers of Flower Delivery Yiewsley, including those in the wider Yiewsley area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yiewsley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yiewsley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
